Before completing your booking, please take the time to read the Booking Conditions.
These terms and conditions set out the terms on which Hart Holidays Limited, a company incorporated under the Companies Acts in Scotland (registered number SC406794; VAT Registration Number 129 5841 89) and having its registered office at Building 3, Cameron Drive, Glasgow G61 2NH (“Hart Holidays”) agrees to provide to a customer (“you”) a holiday booking service, providing reservations for accommodation and where applicable, travel arrangements (“the Service”).
Please note that Hart Holidays is only the agent for the person or persons providing the accommodation and/or travel or their agents or employees (“the Providers”) and is not responsible for the actual provision of accommodation or travel.
All travel arrangements are made on your behalf and all tickets issued are subject to the Conditions of Carriage of the Providers concerned. Copies of the Conditions of Carriage can be obtained direct from either Hart Holidays or the Providers. All holidays and offers are subject to availability.
2. HOW TO MAKE YOUR BOOKING
When you make a booking with Hart Holidays, together with your deposit or full payment, you will be deemed to have accepted these terms and conditions and their application to your chosen accommodation and/or travel arrangements.
The booking confirmation/advice of amount due (the “Booking Confirmation”) and the itinerary confirming accommodation bookings and travel arrangements will be sent to you by Hart Holidays upon receipt of your booking and deposit. A contract will exist once Hart Holidays issues their Booking Confirmation to you confirming the details of your chosen accommodation and/or travel arrangements (the “Holiday”).
Please contact us by phone or e-mail to discuss your holiday requirements and interests and we will be happy to provide advice and a quote, check availability and make provisional reservations for your approval.
Your chosen holiday will be provisionally reserved by Hart Holidays for you, pending receipt of your required deposit of £75 per person (referred to hereafter as the “Deposit”) or as otherwise advised at the time of booking.
The balance of payment is due not later than 4 weeks (28 days) before the first day of the Holiday (the first day of the holiday being “the Commencement Date”) and this date will be detailed on the Booking Confirmation. If payment is not made within the said period of 28 days, the booking will be deemed to be cancelled and the Cancellation clause will apply. In the event that you make your booking for the Holiday within 28 days of the Commencement Date, you are required to make full payment for the Holiday when confirming your booking.
Payment may be made by cheque, bank transfer, debit or credit card (Visa, MasterCard, American Express). Please make cheques payable to “Hart Holidays Ltd”. Bank details for transfer payments can be provided.
Your travel documents will be sent to you upon receipt by Hart Holidays of the balance of payment due for the Holiday.
Prices include VAT (where applicable) at the rate applicable at the time of going to press. Prices are quoted in UK GBP Pounds Sterling. Meals are included only as specified. Travel to your starting point and from your finish point is not included.
Unless otherwise specified, no minimum number of people is required in respect of any of the holidays provided by Hart Holidays.
4. ALTERATIONS AND AMENDMENTS
Hart Holidays will make every effort to provide the Holiday once you have made a booking. Hart Holidays does, however, reserve the right to make minor amendments to the Holiday and will inform you as soon as possible of any such amendments. All travel times are provided by the Providers and are subject to change because of weather conditions and technical problems. The timings are therefore estimates only and cannot be guaranteed. Hart Holidays will not be liable if modes of transport are delayed, but you may be able to make a claim under the travel delay section of your insurance policy.
If you wish to make a change to your Holiday, please do so in writing. Hart Holidays reserves the right to make an administration charge of £25 for every change made by you. Alterations cannot be accepted within 28 days before the Commencement Date.
Hart Holidays reserves the right to cancel or change any Holiday but will, where possible, with your agreement, offer suitable alternative arrangements or, if these are unacceptable, refund all monies paid.
If, through circumstances beyond your control, you are compelled to cancel your Holiday, you should immediately notify Hart Holidays by telephone and confirm the cancellation in writing immediately by e-mail or first class recorded post. If you have to cancel the Holiday, for whatever reason, you may be able to transfer your holiday booking to a third party or alternatively, every effort will be made by Hart Holidays or by the Providers to re-let the accommodation.
Hart Holidays reserves the right to make a cancellation charge representing both the Providers’ and their own loss and expense.
For cancellations 28 days or more prior to the Commencement Date, the Deposit only will be retained together with any extra administration or cancellation charges incurred by Hart Holidays.
All cancellations less than 28 days prior to the Commencement Date are subject to the following charges on the full price of the Holiday:-
27 days to 14 days prior to the Commencement Date: 60%;
13 days to 2 days prior to the Commencement Date: 80%;
Hart Holidays reserves the right to make different cancellation charges for all Holidays in respect of seasonal and/or special packages, including for self catering bookings or where advance payments have had to be made to secure accommodation, but these will be specified in each case in a brochure or website or at time of booking.
Please note that if the reason for cancellation falls within the terms of your travel insurance policy, you may be able to make a claim under the cancellation section, subject to their normal conditions.
6. DESCRIPTION OF SERVICES AND COMPLAINTS
All descriptions of the Service are published in good faith and are accurate at the time of going to press. However please note that changes can occur. Any complaints or criticisms about the Holiday must be taken up with the Providers as soon as possible and within 24 hours of the time of the difficulty or shortcoming becoming apparent and Hart Holidays should be informed at the earliest opportunity. If capable of remedy, either Hart Holidays or the Providers will use all reasonable endeavours to remedy the difficulty or shortcoming. If you remain dissatisfied, you must write to Hart Holidays at the above address within 21 days of the last day of the Holiday with which you are dissatisfied. Hart Holidays will then use reasonable endeavours to further investigate the complaint and will report back to you with any offer of redress which Hart Holidays in their sole discretion deem to be appropriate in the circumstances.
7. SPECIAL NEEDS AND/OR SPECIAL REQUESTS
To ensure that the Holiday is suitable for persons with special needs and/or those who have special requests, it is essential that all booking applications from parties including people with special needs and/or special requests give Hart Holidays written details of those needs. Hart Holidays reserves the rights to make an additional charge for any special requests (but not, for the avoidance of doubt, those with special needs only), which will be notified to you on the Booking Confirmation. Neither Hart Holidays nor the providers will be responsible for the provision or non provision of special facilities which have not been specifically requested by you in writing at the time of booking. In accordance with the Data Protection Act your supplying Hart Holidays with these details will be your explicit informed consent to Hart Holidays to enable them to disclose those details to Providers where this is necessary for special facilities to be provided to enable the Holiday to be performed. Save as required to perform the Holiday, these details will not be disclosed by Hart Holidays to any other parties.
Pets may be accepted but only if you have notified Hart Holidays of the type, breed and number of pets and Hart Holidays have indicated their acceptance of the arrangements on the Booking Confirmation or itinerary which is issued to you. If Hart Holidays confirm that you may bring pet(s) to the Accommodation, you must bring suitable bedding for them and keep them under control at all times having due regard for persons, property and livestock. All pets must be well house trained and properly supervised and must not be allowed to come into contact with the bedding and soft furnishings. You will be liable for all sums due or that may become due or any penalties which may result in the event that your pet causes any injury or damage to any persons, livestock or property and you will indemnify Hart Holidays and the Providers accordingly. Extra charges or specific conditions may be imposed by Providers.
In so far as may be permitted by law, no responsibility will be accepted by Hart Holidays, the Providers, or any of their agents whomsoever for any injury, accident or damage to persons or property, or loss or theft thereof arising howsoever or wherever, other than in the case of the fault or negligence of either the Providers or Hart Holidays or their employees or agents.
10. FORCE MAJEURE
Your booking is accepted on the understanding that, although occupation of the accommodation is to be given to you for the period specified on the Booking Confirmation, and travel arrangements made on your behalf are done so in good faith, if it should be or become impossible due to circumstances beyond the control of Hart Holidays or the Providers to provide the Holiday, you shall be entitled to a refund of not more than the amount paid by you for the Holiday. In particular, but without limitation, Hart Holidays and the Providers cannot, at any time, accept responsibility for any losses, injuries, inconvenience or expenses caused to you by acts of terrorism, war, riots, industrial action, floods, fires, delays or weather conditions or the threat of any of these.
You will indemnify Hart Holidays and the Providers against loss and damage or injury sustained to property or persons as a result of any breach of these conditions by or arising through the fault of you or any member of your party.
12. VISAS AND PASSPORTS
A British Citizen does not require a passport or visa for travel to any of the destinations in Scotland/Britain featured. For any non-British Citizens, they will require to make their own arrangements to ensure that they have current passports and any required visas.
There are no special health requirements for any British Citizens going to any of the destinations in Scotland/Britain featured. All non-British Citizens should seek their own guidance prior to booking the Holiday to ensure that they are aware of any appropriate health requirements.
14. DATA PROTECTION ACT AND PRIVACY STATEMENT
Information requested by Hart Holidays in terms of these conditions will only be used by Hart Holidays for the purpose of providing you with the Holiday, updating their customer records, or contacting you for marketing and research purposes. Relevant information will be passed to the Providers in connection with your Holiday. We do not store credit card details nor do we share customer details with any third parties. If you do not wish us to send you details of any of our other goods or services, such as next year’s brochure or holiday offers, please let us know.
15. HOLIDAY AND TRAVEL INSURANCE
When you book your Holiday with Hart Holidays you may require to travel by sea or air to reach your Accommodation. Now and again things can go wrong, for example, fog can result in cancelled or delayed flights, or severe weather or technical reasons can affect the timings of your ferry. We strongly recommend that you take out full Insurance covering risks such as cancellation and delay. For the avoidance of doubt, the cost of Insurance is not included in the price of the Holiday. Please arrange your own travel insurance cover before, or at the time of, booking your holiday.
Save as otherwise provided herein, these terms shall be governed by and construed in accordance with Scots law and the parties hereby prorogate the non-exclusive jurisdiction of the Scottish courts.